If your browser (such as Google Chrome, Firefox, or Safari) displays the warning “This is not a secure connection” (or “Your connection is not private”) when you visit the CleverReach login page, this is almost always cases due to local settings or an outdated browser cache.
Please don’t worry: Your data at CleverReach is secure. The message is triggered by your own browser .
Here’s how to fix the problem:
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Step 1: Clear your browser cache and cookies
Outdated security certificates are often stored in your browser’s cache . Clear the cache and restart your browser. -
Step 2: Test Incognito/Private Mode
Open a private window and try to log in. Does it work here? If so, a browser extension (e.g., an ad blocker or an antivirus plugin) is likely blocking the connection. -
Step 3: Check the system time
Is the time or date on your computer or smartphone set incorrectly ? Even a deviation of just a few minutes can cause SSL certificates to be classified as “invalid.” -
Step 4: Try a different browser or network
Try logging in using a different browser, or switch from Wi-Fi to your mobile data network as a test. Sometimes strict corporate firewalls or antivirus programs block the secure connection.
Help & Support
If you have any questions or need help, feel free to contact our service team at any time.