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How do I create a subdomain if I use the Premium solution?

To use your own domains for the agency solution, you must create two domains so that no CleverReach information is visible in the URLs:

  1. Create a subdomain (e.g. mailings.yourdomain.com) and set up a CNAME entry

  2. You can find the necessary CNAME entry directly in your account under My account > Settings > Domains

  3. Now create another wildcard domain for your future customers for your future customers: *.mailings.yourdomain.com and store the same CNAME entry as for your main domain

After 48 hours at the latest, you should be able to select your domain as the main URL in your account under Agency Premium > Premium Settings you should be able to select your domain as the main URL. The use of the wildcard domain is only possible if you have booked Agency Premium;

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Please note the following:

  1. The use of A-Records is not supported, as otherwise the domains will not work when otherwise the domains will no longer work when our IP addresses change.
  2. Depending on the provider, updating the domain entries can take up to 48 hours.
  3. The subdomain must not begin with numbers or special characters.
  4. For some providers, it is necessary to add a dot at the end of the CNAME entry. The dot must be specified.

Help & Support

If you have any questions or need help, you can always contact our service team.