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email subject not available error message

Aballuringboss

I've reached the checkpoint part of email creation, but I am unable to send my email because I keep getting an error message that says "The subject [my email subject] is not available". It does not matter what I type into the subject line I get the same message, and because of this the system isn't allowing me to send my email. is there any way to fix this ?

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  • Comment author
    Dennis Welz

    Hey Aballuringboss, 

    usually this indicates you are using some keywords that should not be used. What subject exactly are you trying to use?
    To send us more information like your account number please submit a request at https://support.cleverreach.de/hc/en-us/requests/new 

    Best Regards

    Dennis

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  • Comment author
    Ayana Markovic

    Hi Aballuringboss,

    That error usually occurs when the system detects a duplicate or restricted subject line or if there’s a technical glitch with your campaign draft. Try the following:

    1. Change the subject line completely — avoid special characters or very common phrases.

    2. Clear your browser cache or try a different browser.

    3. Duplicate the campaign and set a new subject line in the copy, then try sending.

    4. If it still persists, contact CleverReach Support directly — they can check your account and resolve subject line conflicts.

    These steps usually fix the issue and allow the email to be sent.

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